Stuff

Essentials

Posts Tagged "Uncategorized"

Balancing new and familiar: Avoiding the Groundhog day syndrome

Do you ever feel like your life is just like the movie Groundhog Day? In Groundhog Day, Bill Murray has the same experiences over and over again each day. No matter what he does, he wakes up and experiences the exact same people, places, and other events on a repeating day. He interacts differently at (Read more...)

Back to Top | Comments Off on Balancing new and familiar: Avoiding the Groundhog day syndrome

Subheadings: Perhaps the Most Useful Technique in Technical Writing

My recent poll on why users can’t find answers in help material surfaced an interesting paradox. Consider these two reasons: The answer is buried in a long page, but the user only spends 2 minutes max on a page scanning. The help has been fragmented and dispersed over many small topics so the help is (Read more...)

Back to Top | Comments Off on Subheadings: Perhaps the Most Useful Technique in Technical Writing

Interactive Poll: Why Can’t Users Find Answers to Their Questions in Help?

I’m preparing for an upcoming presentation at a local STC chapter in the SF Bay area. I’m hoping to get some feedback before I finalize this presentation, so if you have some ideas, I’d love to hear from you. Here’s my draft: Why Users Can’t Find Answers to Their Questions in Help Content One of (Read more...)

Back to Top | Comments Off on Interactive Poll: Why Can’t Users Find Answers to Their Questions in Help?

Other Stuff