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    Tim "TC" Lynch

Posts Tagged "Uncategorized"

Balancing new and familiar: Avoiding the Groundhog day syndrome

Do you ever feel like your life is just like the movie Groundhog Day? In Groundhog Day, Bill Murray has the same experiences over and over again each day. No matter what he does, he wakes up and experiences the exact same people, places, and other events on a repeating day. He interacts differently at (Read more...)

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Subheadings: Perhaps the Most Useful Technique in Technical Writing

My recent poll on why users can’t find answers in help material surfaced an interesting paradox. Consider these two reasons: The answer is buried in a long page, but the user only spends 2 minutes max on a page scanning. The help has been fragmented and dispersed over many small topics so the help is (Read more...)

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Interactive Poll: Why Can’t Users Find Answers to Their Questions in Help?

I’m preparing for an upcoming presentation at a local STC chapter in the SF Bay area. I’m hoping to get some feedback before I finalize this presentation, so if you have some ideas, I’d love to hear from you. Here’s my draft: Why Users Can’t Find Answers to Their Questions in Help Content One of (Read more...)

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Messages from Sponsors — July 2013

Adobe Adobe FrameMaker 11 won the prestigious SIIA CODiE Award 2013 for ”Best Solution for Integrating Content into the Workflow”!  The award is a testimony to FrameMaker 11 being the best-in-class authoring and publishing solution in the market today – with one of the lowest transition costs and highest ROI for migration to XML.  Find out if you (Read more...)

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