Moving Beyond the TOC in Organizing Help Content — Illustrated Edition
I’m working on some slides for an upcoming presentation and wanted to post them here because they encapsulate a lot of my thoughts about organizing help content and findability. Let me know if you have feedback. I tried to create the slides as a storybook. Sponsors Open Help Conference Docutools 3Rabbitz book Southern Polytechnic: Information (Read more...)
What Does Content Re-Use Look Like in a Web CMS?
One challenge I’ve recently been considering is how to handle content re-use on a web content management system, such as Drupal, Joomla, WordPress, or some other web platform. Let’s say you’re writing about ACME widgets and have three different audiences: ACME developers, ACME sales people, and ACME administrators. All your help content is hosted on (Read more...)
Structured Authoring Versus the Web?
I recently listened to the Scriptorium webinar on the State of Tech Comm, which I found well-worth my time. One theme I keep hearing is a trend toward structured authoring. In Scott Abel‘s benchmarking survey (which the webinar uses as a starting point), Scott found that 44% of companies are using structured XML content, with (Read more...)
