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Static site generators start to replace web publishing platforms like WordPress

In the previous post in this series on innovation, I highlighted some web tools worth exploring for help systems. In this post, I want to dive into one of the latest trends with web tools: static site generators. The Rise and fall of web publishing platforms For the past 10 years, web publishing platforms with (Read more...)

Some web tools worth using in help solutions

In the previous post in this series, I argued that piggybacking onto the innovation of the web requires us to use the same web platforms that web developers create, support, and maintain. In this post, I want to mention a few web technologies worth checking out. jQuery jQuery is a JavaScript library that provides functionality (Read more...)

Piggybacking onto the innovation of the web

In the previous post in this series, I looked at the five major technological innovations of the past decade and asked how tech comm plugs into each of them. In this post, I want to explore ways to piggyback onto the innovation of the web. Challenges in hacking A few months back, I was exploring (Read more...)

Microsoft and the last 5 great technological innovations

I recently came across an interesting article by Jason Calicanis called Microsoft is interesting again — very. It talks about why Microsoft has lost out on the last 5 major technical innovations, and how they are poised to make a comeback. Calicanis writes: Microsoft has been largely dead to Silicon Valley because for the past (Read more...)

Interactive video workshop in San Jose this Saturday, 1-5pm

If you’re in the San Francisco Bay area and are interested in learning more about creating interactive video tutorials, check out the Best Practices when Creating Interactive Video Tutorials Workshop, sponsored by the STC-Silicon Valley chapter. The workshop will be held at the West Valley Branch Library, 1243 San Tomas Aquino Rd., San José, CA (Read more...)

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